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Any business licensed to sell alcohol, including small pubs, retailers, large night clubs, cafés, restaurants, hotels and sports facilities, is required by law to have at least one personal licence holder. To become a personal licence holder, an individual should obtain a regulated personal licence holders qualification. A personal licence allows the holder to sell […]

This 1-day workshop will provide you with a set of skills to help you feel more confident and in control as a host. The following content will be covered: Establish Your Businesses Service Charter Understand the Importance of a ‘Winning Welcome’ The ways to strive to Impress your guests Integrity – Why is it so

This course is written for anyone who will undertake the delivery of training within your teams. This qualification provides a good basis to help learners get a ‘foot first’ into training. The focus is on the effective delivery of training, allowing learners to develop planning, preparation and delivery skills, including delivery methods, questioning techniques and

Those in a team leader or supervisory role who are keen to promote the business ethos and core values and communicate to all staff the importance of embedding environmental best practices. Creating an open forum where good ideas are shared, encouraged and ultimately actioned. It is no longer a USP to be environmentally friendly but

Any business licensed to sell alcohol, including small pubs, retailers, large night clubs, cafés, restaurants, hotels and sports facilities, is required by law to have at least one personal licence holder. To become a personal licence holder, an individual should obtain a regulated personal licence holders qualification. A personal licence allows the holder to sell

We are delighted to include the WSET Level 3 Award in Wines to our training portfolio. This course is designed to give a thorough understanding of the factors that account for the style, quality and price of the principal still, sparkling and fortified wines of the world. The qualification will assist those who are required

Starting Monday 11th October – this 3 day course is ideal for catering staff supervising any catering environment. Why not update your skills prior to the busy Christmas function season by attending this part funded ESF course. Each day will run from 09:30hrs – 16:30hrs at a local venue. The course fee is 585.00 plus

Wow! We got a fabulous write up in the latest Business Cornwall magazine online. Click on the Business Cornwall link and take a look. We’re a new local Cornish business ready and waiting to help you support and train your workforce with the help of some highly experienced and skilled trainers and funding from the

New Business Invested in Developing the Hospitality Sector We were excited to have our official launch on Friday 24th September 2021 at the Victoria Inn, Roche, when the whole team came together to celebrate. We are a new company with a lot of familiar faces from the Hospitality, Leisure, Travel and Tourism (HLTT) industry. The

If you work in Front of House reception, restaurant or bar, this is the course for you. Starting on 29th September, 2021, this four day course covers topics in customer service, internal & external customer service, understanding your customers, your customers journey, resilience, clear communication, assumptions awareness and responsibility, conflict resolution, product knowledge, up selling