If you work in Front of House reception, restaurant or bar, this is the course for you. Starting on 29th September, 2021, this four day course covers topics in customer service, internal & external customer service, understanding your customers, your customers journey, resilience, clear communication, assumptions awareness and responsibility, conflict resolution, product knowledge, up selling and cross selling and the importance of local knowledge. Plus an accredited Highfield Level 2 Award in Customer Service.
This course is part funded by the European Social Fund for SME’s in Cornwall and the Isles of Scilly. Don’t miss out! Reserve your place today.